[Shipping & Refund Guide] I'd like to know how to ship rewards and process refunds for funding and pre-orders.

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Please review our shipping procedures, refund methods, and policies.

🚚 Rewards Shipping

Before Shipping	After Shipping	Shipping Delays
Verify the supporter’s contact information before shipping the Rewards	Processing 'Individual Shipments' for Rewards	Using the "Preparing for Shipment" Status for Rewards
	Processing 'Bulk Shipment' of Rewards	Notifying Supporters of Rewards Shipment Delays

⚠️ Refund Policy and Procedure

Processing Refunds	Refund Policy
A supporter has requested a refund. How do I verify and process it?	Check the latest version of the refund policy

After shipping your product or service, be sure to enter the shipping information in [Shipping & Refund Management] in Maker Studio.

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wadiz Co., Ltd
CEO Hye-sung Shin
Business Registration Number 258-87-01370
E-commerce Permit Number 2021-성남분당C-1153 View Business Information
Hosting service provider: Wadiz Co., Ltd.
402, PDC A-dong, 242, Pangyo-ro, Bundang-gu, Seongnam-si, Gyeonggi-do,Republic of Korea

For some products, Wadiz acts as a mail-order intermediary and is not the seller. In such cases, the seller is responsible for the product, product information, and transactions. Please check the details on each product page.

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